This Privacy Policy explains how uPOD Smart Locker ("we," "us," or "our") collects, uses, and protects your personal information when you use the uPOD Smart Locker mobile app ("App"). By using our App, you consent to the practices described herein. If you do not agree with this policy, please do not use the App.
uPOD Smart Locker is ISO 27001 certified, demonstrating our commitment to maintaining strict information security standards across our systems and services. We follow best practices and regularly audit our security controls.
We collect only the essential information necessary to provide and improve our service, including: • Personal Information: Name, phone number, email address provided during account registration or support requests. • Locker Usage Data: Records of parcel drop-offs, pickups, timestamps, and locker interactions. • Device & Technical Data: Device type, operating system, app version, crash logs, and limited analytics data for app performance. • Cookies and App Identifiers: Identifiers used for authentication, session management, and improving user experience.
• Directly from you when you provide it during registration or support requests. • Automatically through app usage and device analytics. • From third-party service providers assisting in app functionality (e.g., cloud hosting, analytics).
We use your data to: • Enable and maintain app and locker functionality. • Improve service quality through analytics and feedback. • Communicate essential updates, service notifications, and support. • Comply with legal obligations and prevent fraudulent activities.
For users governed by data protection laws, processing is based on: • Contractual necessity (providing locker access). • Legitimate interests (improving service, fraud prevention). • Legal compliance.
Your information is shared only in the following scenarios: • Service Providers: Trusted partners involved in hosting, analytics, customer support, and payment processing. • Legal Compliance: When required by law, governmental or legal authorities. • Business Transfers: In case of mergers or acquisitions — with notice to users. • Resident Welfare Associations (RWA): Resident data related to a society remains the property of the respective RWA and is accessible only to authorized RWA representatives. We do not sell or rent your personal data.
• We store data securely with encryption, firewalls, access controls, and regularly update security measures per ISO 27001 standards. • Data is retained only as long as necessary for service operation, legal requirements, or legitimate business purposes. • After retention periods, data is securely deleted or anonymized.
You may: • Access, correct, or delete your personal data by contacting support. • Withdraw consent and opt out of marketing communications. • Request to delete your data; requests are processed within 30 days, except where retention is required by law.
• Keep your app credentials (e.g., passwords, OTPs) confidential and secure. • Notify us immediately if you suspect unauthorized access or misuse of your account.
The App is not intended for children under the age of 4. We do not knowingly collect personal data from children.
The app uses cookies and similar technologies to authenticate users, remember preferences, and collect analytics. Users may control or disable cookies via device settings.
Our App may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their policies before providing personal information.
We may update this policy periodically. Significant changes will be communicated through the App or via email. Continued use after changes indicates acceptance.
For questions, concerns, or requests related to your personal data and privacy, please contact us at: Email: info@upodlockers.com
Last updated: July 30, 2025